FREQUENTLY ASKED QUESTIONS
GENERAL QUESTIONS
Where is Kortni Jeane based?
Our design studio is located in the United States, where all our swimwear is thoughtfully crafted.
Where can I shop Kortni Jeane?
You can shop our latest collections exclusively at kortnijeaneswim.com. We occasionally partner with select retailers—follow our social media for updates.
Do you have physical stores?
We currently operate as an online boutique, allowing us to focus on creating high-quality pieces and delivering them worldwide.
PRODUCT QUESTIONS
What sizes do you offer?
Our swimwear ranges from XS to XL, with detailed size charts available on each product page to help you find the perfect fit.
How should I care for my swimsuit?
Hand wash in cold water with mild detergent and lay flat to dry. Avoid harsh chemicals, wringing, or machine washing to preserve color and fabric quality.
Are your swimsuits lined?
Most of our styles feature lightweight lining for comfort and coverage. Check individual product descriptions for specifics.
ORDER & SHIPPING
When will my order ship?
Orders typically process within 1-3 business days. Shipping times vary by destination—you’ll receive tracking information once your order ships.
Do you offer international shipping?
Yes! We ship worldwide. Duties and taxes may apply depending on your country’s regulations.
Can I modify or cancel my order?
Contact us immediately if you need to make changes. Once an order is processed, we can’t guarantee modifications.
RETURNS & EXCHANGES
What’s your return policy?
We accept returns within 14 days of delivery for store credit. Items must be unworn, with tags attached, and in original packaging.
How do I initiate a return?
Start the process through our Returns Portal at kortnijeaneswim.com. Exchanges are subject to availability.
What if my item is defective?
Reach out to us with photos of the issue, and we’ll gladly assist with a replacement or store credit.
PROMOTIONS & GIFT CARDS
Do you offer discounts?
Subscribe to our newsletter for exclusive offers! Seasonal sales are announced via email and social media.
Where can I use a gift card?
Gift cards are redeemable at kortnijeaneswim.com and never expire.
Can I combine promo codes?
Only one promo code can be applied per order.